This review is in regards to all of these negative reviews of the response time to maintenance requests by the office and the maintenance people and the work and workers themselves. I've lived here (Ascend) for almost two years, so I am familiar with both the previous management and maintenance managers and workers and the current ones.
While is takes a bit more time (24 hrs. unless there is an emergency) to request maintenance personnel with the new management, it is still very easy. I used to just call the office; now I have to fill out a maintenance request online or go to the office itself, which is really no problem at all. If I happen to need to go to the office, I might just make the request there, but most of the time I simply do an online request. All of my requests (and there have been several over time) have been acknowledged immediately and acted upon in a timely fashion. The workers who have come to my apartment have always been courteous and competent; if a worker had a problem himself (where are the ladies, I wonder?), he contacted someone else to assist.
I'm truly sorry that so many of you feel the way you do about the request process, the time it took to correct the problem, and the courtesy/competence of the workers, but hat simply has not been my experience.