Lived here for a full year, and had a great experience. Granted, we were in one of the newer apartments I believe. Maintenance was quick and professional. When our hot water heater quit working there was an entirely new one within a few hours of contacting them, and no hassle at all after that. They even fixed problems such as a clogged drain, and clogged garbage disposal (which was our fault) at no charge. Park next door is fantastic for dogs. I wasn't a fan of the fact that the valet trash pickup (which is run by an outside company) was mandatory to pay for, and in our unit wasn't quite reliable, but that is the only negative thing I can think of. They gave professional timely notices for an inconveniences such as water being shut off for a few hours, parking lot being paved, inspections, etc. We had to take one roommate off the lease and put someone new on, and that was relatively simple. Office people were very nice.